Shipping policy

Thank you for shopping with X With Love. Here's everything you need to know about how and when your order will reach you.

Order processing Orders are processed and dispatched within 2–3 business days of your order being placed. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and peak seasons, processing may take a little longer.

Domestic shipping (Australia) Once dispatched, Australian orders typically arrive within 2–7 business days, depending on your location. Remote and regional areas may take longer.

Free shipping We offer free shipping on Australian orders over $100. Orders below this amount are charged a flat/calculated shipping rate shown at checkout.

International shipping We ship worldwide. International delivery times vary by destination and typically range from 7–21 business days after dispatch. Please note:

  • Duties, taxes, and customs fees are the responsibility of the customer and are not included in your order total or shipping charges.
  • Delivery timeframes for international orders are estimates and may be affected by customs processing in the destination country.

Shipping rates Shipping costs are calculated at checkout based on your delivery address, order weight, and the shipping method selected.

Tracking your order Once your order ships, you'll receive a confirmation email with tracking details so you can follow your parcel's journey.

Lost, delayed, or damaged parcels While we do everything we can to get your order to you safely, delays can occasionally occur once a parcel is with the carrier. If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us at support.xwithlove@gmail.com and we'll help resolve it.

Incorrect address Please double-check your shipping details at checkout. We're unable to redirect parcels once dispatched, and re-delivery for incorrect addresses may incur additional charges.

Contact us Questions about your order or shipping? Reach out at support.xwithlove@gmail.com and we'll be happy to help.