Refund policy
Thank you for shopping with X With Love. We want you and your little ones to love every purchase. If something isn't quite right, here's how returns and refunds work.
Return window You have 30 days from the date you receive your order to request a return.
Return conditions To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them
- With all original tags attached
- In their original packaging
For hygiene and safety reasons, certain items (such as feeding products, dummies/pacifiers, and personal care items) may not be eligible for return once opened, unless faulty.
Return shipping costs
- Change of mind: You are responsible for the cost of return shipping. Original shipping charges are non-refundable.
- Faulty, damaged, or incorrect items: We'll cover the cost of return shipping and arrange a replacement or full refund, including any original shipping charges.
How to start a return Email us at support.xwithlove@gmail.com with your order number and reason for return. We'll reply with instructions and, where applicable, a return address or shipping label.
Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to process the refund.
Exchanges If you'd like a different size or item, please return your original purchase for a refund and place a new order.
Faulty items & your rights Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Contact us Questions? Reach out at support.xwithlove@gmail.com and we'll be happy to help.