Refund policy
Thank you for shopping with X With Love. We want you and your little ones to love every purchase. If something isn't quite right, here's how returns and refunds work.
Return window You have 30 days from the date you receive your order to request a return.
Return conditions To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them
- With all original tags attached
- In their original packaging
For hygiene and safety reasons, certain items (such as feeding products, dummies/pacifiers, and personal care items) may not be eligible for return once opened, unless faulty.
Return shipping costs
- Change of Mind We do not accept returns or exchanges for change of mind. Please choose carefully before completing your purchase.
- Faulty or Damaged Items If your item arrives faulty, damaged, or incorrectly sent, please contact us within 7 days of delivery at support.xwithlove@gmail.com (Mon–Fri, 9am–5pm AEST) with your order number and photos of the issue.
How to start a return Email us at support.xwithlove@gmail.com with your order number and reason for return. We'll reply with instructions and, where applicable, a return address or shipping label.
Refund Process Approved refunds will be issued to your original payment method:
- Credit/debit card payments — refunds are processed within 5–10 business days depending on your bank
- PayPal payments — refunds are processed within 3–5 business days back to your PayPal account. Please note that PayPal's transaction fees are non-refundable and may be deducted from the refund amount in some cases
Non-Refundable Items The following are non-refundable:
- Sale or discounted items
- Gift cards
- Items that have been used, washed, or had tags removed
Exchanges If you'd like a different size or item, please return your original purchase for a refund and place a new order.
Australian Consumer Law Our policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact us Questions? Reach out at support.xwithlove@gmail.com and we'll be happy to help.